Achieving the Balance: How AI Is Reshaping Logistics Without Replacing the Human Touch

John Sutton, Director of Corporate Strategy, recently sat down with CEO-Magazine to discuss a crucial topic: “Achieving the Balance: How AI is reshaping logistics without replacing the human touch.” In the featured section “Human-in-the-Loop: A Model for the Future,” John highlighted Sunset Transportation’s innovative approach, emphasizing our core belief that “the people don’t work for the tech, the tech works for the people.” He explained how Sunset leverages AI for efficient, time-consuming tasks like shipment tracking and data analysis, while ensuring human operators remain central to decision-making and client interaction, ultimately leading to low overheads and exceptionally high service quality.