How to Switch Freight Brokers: What to Know in 2025
If you’re reading this, chances are you’ve hit a breaking point with your current freight broker. Maybe it’s missed payments. Maybe it’s silence when you need support. Maybe it’s the feeling that your growth matters more to you than to them.
Whatever brought you here—know this: switching freight brokers doesn’t have to be stressful or disruptive. With the right partner and a smart plan, you can make the transition smoothly, confidently, and most importantly—profitably.
Let’s walk through what you need to know, what the top logistics blogs miss, and how Sunset Transportation helps freight agents make the switch without missing a beat.
When to Know It’s Time to Switch Freight Brokers
Every freight agent has a breaking point. Here are some signs it’s time to take action:
- Late or unpredictable payments that mess with your cash flow
- Inconsistent communication or radio silence when issues arise
- Hidden fees that eat into your commissions
- Lack of tech support or systems that slow you down
- You’re doing all the chasing—clients, carriers, and paperwork
You deserve better. Your time, reputation, and book of business depend on it.
What to Consider Before Making the Switch
Before you walk away from your current broker, make sure you’re prepared:
- Understand your payout terms – Is your current broker delaying payments?
- Get clear on contract obligations – Check for early termination fees or non-competes.
- Line up new support – Choose a broker with real onboarding support (not a DIY PDF).
- Protect your client relationships – Ensure continuity for your shippers and carriers.
- Vet for transparency – Ask about flat fees, commission structure, and tech tools.
At Sunset, our transition process is personalized and hands-on. You won’t go it alone—and your business won’t skip a beat.
Step-by-Step Guide to Switching Freight Brokers
Here’s what the transition looks like with Sunset Transportation:
- Book a Call
- We listen, learn about your goals, and build a roadmap for onboarding.
- Audit & Prep
- We help you assess your current situation and clarify what to bring with you (client lists, shipment records, etc.).
- Customized Onboarding
- You’re assigned a support team that helps you set up tech, paperwork, and introductions.
- Live Transition
- We proactively assist in communicating with your clients and carriers.
- Ongoing Growth Support
- You’re never on your own. You’ll get 24/7 access to a team that actually answers the phone—and responds to emails in 10 minutes or less.
Why Freight Agents Choose Sunset: The Difference That Matters
Most brokers promise support. We prove it daily.
Weekly Payments. No Games.
Sunset pays weekly on all invoices when we receive accurate paperwork. And if a carrier delays it? We don’t wait—we chase it down for you. Our agent support team contacts carriers, receivers, and dispatchers directly to keep your pay on track.
Flat Fees, No Surprise Charges
We believe in full transparency. That means no mystery deductions. Just flat-fee clarity and consistent payout expectations.
24/7 Human Support
Freight runs 24/7, and so do we. Whether it’s 10 PM on a Friday or 4 AM Tuesday, we’re a phone call away. And if you send an email? Expect a reply in 10 minutes or less.
Up to 70% Commission Split
You built your book. You deserve to keep more of what you earn. Sunset offers competitive splits—and backs it with resources to help you scale further.
Growth Tools That Don’t Get in the Way
Our tech is designed for freight agents, not robots. Real-time TMS dashboards, document management, and tracking tools keep you efficient—without needing a degree in software.
We Treat You Like a Partner, Not a Number
You’re not one of thousands. We work in agent groups, which means your support team knows you, your clients, and your loads.
6 Common Mistakes to Avoid When Switching Brokers
Don’t just leave—leave smarter.
- Ignoring payment timelines – Weekly payments mean nothing if you’re waiting 30 days to onboard.
- Assuming all brokers offer support – Many promise, few deliver. Ask for proof.
- Skipping the paperwork check – Make sure your compliance docs are in order.
- Not informing your shippers – Communicate clearly with clients so the handoff is smooth.
- Rushing the switch mid-load – Time your transition carefully to avoid disruptions.
- Forgetting to ask about tech – Bad systems can drag down great service.
FAQs: Switching Freight Brokers – What Freight Agents Want to Know
Plan your transition during a low-volume period and choose a broker with a dedicated onboarding team—like Sunset.
We pay weekly once paperwork is received. If your carrier delays? We chase it for you.
Our in-house team contacts carriers, receivers, or dispatchers directly to obtain missing documents.
Work with a broker like Sunset that uses flat-fee billing and communicates all terms upfront.
Not if you handle the handoff professionally. Sunset helps you maintain relationships and builds continuity.
Yes. With scalable support, better tech, and stronger payouts, your growth potential increases.
Absolutely. Our platform is user-friendly and comes with training and support.
Onboarding typically takes 5–10 business days, depending on your current volume and readiness.
We offer up to 70% commission split, depending on your volume and tenure.
Start with a quick strategy call to see if we’re the right fit.
Ready to Expect More From Your Freight Broker?
You don’t have to settle for silence, confusion, or missed payments. You deserve a partner. A team. A plan.
Let’s make your switch seamless—connect directly with Jason Gibson, Director of Talent Acquisition at Sunset Transportation.
📧 [email protected]
📞 Office: 314.748.6194 | Cell: 614.314.5284
🔗 LinkedIn Profile
Start your switch today.